Refund Policy

1. Provider

Paxlify is operated by TOURCLOUD S.A.C., RUC 20605209646, Lima, Peru. This Refund Policy applies to subscriptions and related services sold for Paxlify unless a separate written agreement states otherwise.

2. General policy

Unless required by applicable law or by the refund policy of the merchant of record that processed the transaction, Transactions for Paxlify are non-refundable and non-exchangeable.

If local consumer protection laws or the applicable merchant of record policy provide additional or non-waivable rights, the highest level of rights will apply. Nothing in this policy limits mandatory consumer rights.

3. Refund window

Any refund request must be submitted within fourteen (14) calendar days of the Transaction date, unless applicable law or the applicable merchant of record policy provides a different mandatory period.

Refund requests submitted within this period may be reviewed under applicable law and, where relevant, under the refund policy of the merchant of record that processed the payment.

4. How to request a refund

To request a refund, contact us at hello@paxlify.com and include the account or company name, billing contact email, transaction details, and the reason for the request.

If your Transaction was processed by Paddle as merchant of record, you may also use the "View receipt" or "Manage subscription" link in your Transaction email, or submit the request through paddle.net, and Paddle may process the request in accordance with its applicable refund policy.

5. Refund processing

If a refund is approved, it will generally be issued through the original payment method, where possible, within fourteen (14) days of approval, subject to the processing timelines of the payment provider or merchant of record.

6. Technical issues and defective service

If you experience a material technical issue, service defect, unauthorized charge, duplicate charge or billing error, contact us promptly with supporting details so we can review the issue and, where applicable, coordinate with the payment provider or merchant of record.

7. Subscription cancellation

Monthly and annual subscription fees are billed in advance for the applicable billing period. Cancellation stops future renewals but does not by itself create a refund for the current billing period unless a refund is available under this policy, applicable law or the applicable merchant of record policy.

8. Merchant of record and payment providers

Payments for Paxlify may be processed by third-party payment providers or by a merchant of record, including Paddle. Where a merchant of record processes the Transaction, that provider may handle refund operations and apply its own buyer-facing refund procedures to the extent required by law or its platform rules.

9. Chargebacks

If you believe a charge was made in error, we encourage you to contact us first so we can review the issue promptly. Initiating a chargeback without contacting us may delay resolution and may lead to suspension of the related account while the matter is reviewed.

10. Changes to this policy

We may update this Refund Policy from time to time by posting an updated version on this page and revising the effective date above.

11. Contact

Questions about this Refund Policy may be sent to:

TOURCLOUD S.A.C.
RUC 20605209646
Lima, Peru
hello@paxlify.com